Southwest Oklahoma Federal Credit Union E-Services Agreement and Federal Disclosure
This Agreement governs the use of Southwest Oklahoma Federal Credit Union's Internet Banking Service, jointly referred to as the "Service," provided by Southwest Oklahoma Federal Credit Union, also referred to as "Home Banking" and "Online E-Statements." By using the Service to conduct transactions, you agree to the terms of this Agreement.
As used in this Agreement, "account" and "accounts" mean the SWOFCU account in which you are either the owner or joint owner. "Loan account" and "loan accounts" mean any loan you have with the Credit Union. "You," "your," and "yours" mean the person(s) using the Service. "We," "our," us," and "Credit Union" refers to by Southwest Oklahoma Federal Credit Union that holds your accounts.
Deposit and Credit Agreements
The terms and conditions in this Agreement shall have priority and take precedence over any existing terms and conditions in existing account and loan agreements you have with us in the event of a conflict.
In order to use Home Banking or Online E-Statements, you need a computer (in this Agreement, your computer and the related equipment are referred to together as your "Computer") with a web browser (Microsoft Internet Explorer 5.5 or higher with 128 bit encryption), and a member number. The password is confidential information you use to access your account(s) through Internet Banking.
You are responsible for the installation, maintenance, and operation of your Computer, browser and the software. SWOFCU is not responsible for any errors or failures from any malfunction of your Computer, the browser or the software. SWOFCU is also not responsible for any Computer virus or related problems that may be associated with the use of an e-services system.
To use Home Banking, you must have at least one SWOFCU share account. Through Home Banking, you will have access to all of your SWOFCU accounts. SWOFCU reserves the right to deny access to a deposit account or loan account or to deny transactions under certain circumstances. To use E-Statements, click on the e-statement tab in Home Banking. Through E-Statements you will have access to account statements and canceled checks. Not all checks are available online.
Description of Home Banking
The Service allows you to perform some or all of the following functions from your Computer:
Online Account Access Functions and Limitations of Transfers
You may use Home Banking to (a) transfer funds between accounts; (b) obtain account balances; (c) obtain history and transaction information on your accounts; and (d) obtain loan account balance information. These features are limited to the extent, and subject to the terms, noted below.
i. Your ability to transfer funds between certain accounts is limited by federal law and the Deposit Agreement. You should refer to the Deposit Agreement for legal restrictions and service charges applicable for excessive withdrawals or transfers. Transfers made using Home Banking are counted against the permissible number of transfers described in the Deposit Agreement.
ii. There may be at least a one-business-day delay in transferring funds between your accounts. Except as provided in this Agreement, all Home Banking transaction instructions received by 5:00 p.m. CST will be completed that business day. Any instruction received after 5:00 p.m. CST will be completed the next business day.
iii. Transactional information for your accounts will be available from Home Banking for a maximum of 30 days from the date of inquiry. In some cases the information will be available for a longer duration.
Password and Security
You agree not to give or make available your password to any unauthorized individual. If you believe your password has been lost or stolen, or someone has attempted to use Home Banking without your consent, your deposit account(s) or loan account(s) have been accessed, or someone has transferred money without your permission, you must notify SWOFCU immediately (see Contact Information below). SWOFCU does not maintain a record of your password. If you lose or forget your password, contact SWOFCU immediately so that you may obtain a new confidential password.
Your Liability for Unauthorized Transfer
TELL US AT ONCE if you believe your log in ID and/or password has been lost or stolen, if you believe someone has used or otherwise accessed your accounts without your authority. Telephoning is the best way of keeping your possible losses down. If you were grossly negligent in the handling of your account, your liability for an unauthorized transaction is determined as follows. If you tell us within two (2) business days you can lose no more than $50.00 if someone used your account without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your account and we can prove we could have stopped someone from using your account without your permission if you had told us, you could lose as much as $500.00. Also, if your statement shows transfers that you did not make, TELL US AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
Errors and Questions
In case of errors or questions about electronic fund transfers from your share and share draft accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the first statement on which the problem appears. Call us at:
or write to:
Southwest Oklahoma Federal Credit Union
1806 NW Liberty Ave.
Lawton, OK 73507
Fax: (580) 357-7904
- Tell us your name and account number.
- Describe the electronic transfer you are unsure about and explain, as clearly as you can, why you believe the Credit Union has made an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will determine whether an error has occurred within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)* business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
* If you give notice of an error within 30 days after you make the first deposit to your account, we will have 20 business days instead of ten (10) business days to investigate the error.
** If you give notice of an error within 30 days after you make the first deposit to your account, notice of an error involving a point-of-sale (POS) transaction, or notice of an error involving a transaction initiated outside the U.S., its possessions and territories, we will have 90 days instead of 45 days to investigate the error.
NOTE: If the error you assert is an unauthorized Visa transaction, other than a cash disbursement at an ATM, we will credit your account within five (5) business days unless we determine that the circumstances or your account history warrant a delay, in which case you will receive credit within ten (10) business days
When you access Home Banking to conduct transactions, the information you enter may be recorded. By using Home Banking, you consent to such recording.
No Signature Required
When using Home Banking to conduct transactions, you agree that the Credit Union may debit your account to complete the transactions, or honor debits you have not signed.
Disclosure of Account Information to Third Parties
We will disclose information to third parties about your account or transfers you made:
1. When it is necessary to complete the transfers;
2. In order to verify the existence and conditions of your account for a third party, such as a credit bureau or merchant;
3. In order to comply with a government agency or court orders; or
4. If you give us written permission.
You will not be charged for the "account history or account details", or "transfer" features of SWOFCU's Home Banking. NOTE: Your accounts and loan accounts are still subject to the fees, charges, balance requirements, etc. articulated in the Deposit Agreement and Loan Agreement.
Alterations and Amendments
The terms of this Agreement, applicable fees, and service charges may be altered or amended by SWOFCU from time to time. In such event, SWOFCU shall send notice to you either at your address as it appears on Southwest's records or by online notice through E-Services. Any continuation of E-Services after SWOFCU sends you a notice of change will constitute your agreement to such change(s). Further, SWOFCU may, from time to time, revise or update the SWOFCU program, services, and/or related material(s) rendering such prior versions obsolete. Consequently, SWOFCU reserves the right to terminate this Agreement as to all such prior versions of the SWOFCU programs, services, and/or related material(s) and limit access to SWOFCU's more recent versions and updates.
You agree to promptly notify SWOFCU, in writing, of any address change. At the following address:
Southwest Oklahoma FCU
1806 NW Liberty Ave.
Lawton, OK 73507
Termination or Discontinuation
The use of E-Services does require enrollment on your behalf; therefore, termination of E-Services by you is done by notifying the Credit Union in writing. However, any transactions or payments you have previously authorized will be completed as instructed. Neither termination nor discontinuation shall affect your liability or obligation under this Agreement.
SWOFCU reserves the right to impose a frequency or dollar limit on or refuse to make any payment you have directed. SWOFCU is obligated to notify you promptly if it decides to refuse to complete your payment instruction. This notification is not required if you attempt to make payments which are prohibited under this Agreement.
In the event of a dispute regarding Home Banking, you and SWOFCU agree to resolve the dispute by looking to this Agreement. You agree that this Agreement is the complete and exclusive statement of the agreement between you and SWOFCU, which supersedes any proposal or prior agreement, oral or written, and any other communications between you and SWOFCU relating to the subject matter of this Agreement. If there is a conflict between what one of SWOFCU's employees says and the terms of this Agreement, the terms of this Agreement have final control.
You may not assign this Agreement to any other party. SWOFCU may assign this Agreement to any present or future, directly or indirectly, affiliated company. SWOFCU may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.
SWOFCU shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by SWOFCU. No delay or omission on the part of SWOFCU in exercising any right or remedy shall operate as a waiver of such right or remedy or any other rights or remedies. A waiver on any particular occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.
The captions of sections hereof are for convenience only and shall not control or affect the meaning or construction of any of the provisions of this Agreement.
This Agreement shall be governed by the laws of the jurisdiction in the State of Oklahoma and by applicable Federal laws and regulations.
You agree to accept this disclosure online rather than a paper disclosure. We recommend you print the entire Agreement and Disclosure for your records. If you are unable to print this, please request a paper disclosure to be mailed to you.